Terms of Use

NOTE: It is the responsibility of the account holder to ensure that all order details (date, time, delivery location and onsite contact) are correct.

All catering is delivered using our environmentally friendly disposable catering platter boxes as shown in our food photos. 

Delivery Days and Times

Standard delivery hours are between 6:00am to 6:00pm Monday to Friday and 7:00am to 5:00pm on Saturdays and Sundays.

Minimum Order Value

Free delivery for orders above $120 for the areas we service. Orders below $120 attract a $15 delivery charge.

For weekend catering our minimum order is $250 and a $30 delivery fee applies.

Delivery Window

For cold orders, deliveries may arrive up to 90 minutes prior to your requested delivery time. For warm food orders, catering may arrive up to 20 minutes before your requested delivery time.

Please allow a delivery window of 15 minutes to accommodate for loading dock, or Sydney traffic. If we are going to be later than your requested delivery time we will call you prior to arrival to advise you of this.

Order Cut-Off

We require all orders for the following business day by 5:00pm.  Orders requiring wait or service staff must be placed 3 days prior to the event.


We will honour the pricing provided in our quotation to you for 30 days. After 30 days we reserve the right to adjust the prices quoted.

Pricing Information

Please note all menu prices exclude GST. The 10% Goods & Services Tax is added to those items that incur GST at time of purchase. We always strive to maintain our prices over the life of our current menus. However, we reserve the right to alter prices without notice.

Confirmation of Your Booking

Once you order you will receive email confirmation of your order. This email represents a confirmation of your order, unless the email states that it is a quote. The order will be delivered and prepared as per the details on your email. It is your responsibility to review the details of your order and notify us of any omissions or corrections. An invoice will be raised reflecting the items and prices outlined within this confirmation.

Food Allergies

We offer a wide variety of specialty diet menu items. These include dairy free, vegan, vegetarian, gluten free and pork free. While we take the utmost care to

accommodate dietary requirements there can be traces of allergens found within our catering. In the event you or your client has a life-threatening anaphylaxis inducing

allergy, we recommend they cater their own meal. Any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering we will not be held liable.

Order Cancellation

Please note that catering orders necessitate full pre-payment, and payment is received, no changes of mind can be accommodated. One Pot Catering retains the authority to place companies or individuals on credit hold for any outstanding invoices. Corporate accounts are available for convenience. In the event of a cancellation of catering services, the following conditions apply:

Cancellations made within 48 hours of the scheduled delivery will not be eligible for a refund.

For Monday orders, all cancellation requests must be submitted no later than 12 pm on the preceding Friday.

Buffets require a notice of at least 5 days for any postponements or cancellations.

Platter Collection

We will collect our platters and equipment the next business day after the function. Please ensure they are cleaned and placed in a safe location so that the platters can be retrieved. Lost or broken platters and equipment will be charged to you at their replacement value, unless they are disposable.


Payment can be made by credit card or EFT payment. We do offer corporate Accounts on application. Our standard payment terms are net 7days, and credit card payments do attract a merchant fee based on the credit card used.



Bank: St George Bank

BSB: 112 879

Account Number: 493120991